Privacy Policy

RTB Lounge (operated by Rtb Lounge Inc., 534 Broadleaf Street, Ottawa, ON K4A 1A3, Canada) respects your privacy. This policy explains how we collect, use, and protect your personal information when you visit rtblounge.surf or engage with our services.

1. Information We Collect

We collect information you provide when making reservations, inquiries, or signing up for updates:

• Contact Details: Name, email, phone number.
• Reservation Data: Date, group size, special requests or preferences.
• Communications: Records of correspondence.

We also collect automatically:

• Technical Data: IP address, browser type, device info.
• Usage Data: Pages visited, interaction patterns.
• Cookies: Essential and analytics cookies.

2. How We Use Your Information

• To process reservations and accommodate requests.
• To respond to inquiries and communicate about your visits.
• To improve our services and guest experience.
• To send occasional updates about events and offerings (opt-out available).

3. Data Sharing

We do not sell your data. We may share with trusted service providers (hosting, booking platforms) under strict confidentiality. We will disclose data if required by law.

4. Cookies

Essential cookies for site functionality and analytics cookies to understand usage. Manage via browser settings.

5. Data Security

We implement appropriate technical measures to protect your data. No online transmission is 100% secure but we strive to protect your information.

6. Your Rights

You may request access, correction, or deletion of your data. Contact us at yuyi@rtblounge.surf. California residents have additional CCPA rights.

7. Contact

• Email: yuyi@rtblounge.surf
• Phone: +1 (409) 303-2988
• Address: Rtb Lounge Inc., 534 Broadleaf Street, Ottawa, ON K4A 1A3, Canada